Terms of Service
Last Updated: August 17, 2026
These Terms of Service explain the terms that apply when you access or use raisal.shop, browse our website, or purchase our Shoulder Bags and Top Handle Bags. By using our website or placing an order, you agree to follow these terms. Please read them carefully before making a purchase.
About Our Store
raisal.shop provides Shoulder Bags and Top Handle Bags for customers shopping online. Our store currently accepts orders for delivery within the United Kingdom only.
Business Name: raisal.shop
Email: support@raisal.shop
Business Address: 20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Product Information
We aim to provide clear and accurate information about the bags available on our website, including product names, descriptions, images, prices, and other relevant details.
Product images are provided to help customers understand the appearance of the item. There may be minor differences between an image displayed on the website and the actual product due to lighting, photography, screen settings, or other factors.
Customers should review the available product information before placing an order and contact us if they need clarification about a product.
Product Availability
Product availability may change from time to time. An item being displayed on the website does not necessarily guarantee that it will remain available indefinitely.
If an unexpected availability issue occurs after an order has been placed, we will contact the customer using the information provided with the order and explain the available options.
Prices and Payment
Product prices displayed on the website are the prices applicable at the time of purchase unless an obvious pricing or technical error occurs.
We currently accept payments through PayPal and Stripe. Payment must be successfully completed before an order can proceed through our normal processing and fulfilment process.
Payment providers may carry out their own authorization, verification, or security checks. If a payment is declined or cannot be successfully verified, the order may not be processed until the payment issue is resolved.
Order Confirmation
After placing an order, customers may receive an order confirmation containing relevant order information.
Receiving an order confirmation does not necessarily mean that every aspect of the order has completed processing. We may need to review order information before the order is prepared for dispatch.
If there is an issue with an order, such as an incorrect address, payment problem, availability issue, or other relevant concern, we may contact the customer using the information provided at checkout.
Order Processing and Delivery
Our standard order processing time is 1–2 business days. Our order cut-off time is 4:00 PM (GMT+1), Monday to Friday. Orders placed after the cut-off time may begin processing on the next business day.
Orders are shipped using Evri. The estimated carrier transit time is 3–4 business days, with an estimated total delivery time of 4–6 business days.
We currently provide free shipping within the United Kingdom, with no additional standard shipping charges added at checkout.
Delivery times are estimates and are not a guarantee of a specific delivery date. Delays may occasionally occur due to carrier operations, delivery volumes, public holidays, incorrect address information, or circumstances outside our reasonable control.
Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned. Customers should contact us as soon as possible if they discover an address error.
Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
Order Cancellation
Customers may request cancellation within 1 day (24 hours) of placing an order by contacting support@raisal.shop.
Cancellation requests should be submitted as soon as possible. After the 24-hour period, the order may have entered processing or may have already been dispatched, so cancellation may no longer be possible.
If cancellation is no longer possible, the customer may be able to use the applicable return process after receiving the product, subject to the conditions and timeframe stated in our Return & Refund Policy.
Return and Refund
Our store accepts eligible returns for both defective and non-defective products within 18 days of receiving the product, subject to the conditions explained in our Return & Refund Policy.
For eligible non-defective returns, the customer is responsible for the return-label cost. If we sent the wrong product or the product arrived damaged or defective, we will cover the applicable return-label cost.
Customers should contact support@raisal.shop before returning an item and provide clear photographs when reporting a damaged, defective, or incorrect product.
Direct exchanges are not accepted. Customers who want a different product may return the eligible original item according to our Return & Refund Policy and place a new order separately.
There is a $0 restocking fee for eligible returns.
Approved refunds are processed within 10 business days after the applicable return has been received, reviewed, and approved. The time required for the refund to appear in the customer’s account may vary depending on PayPal, Stripe, the customer’s bank, or another payment provider.
Customer Responsibilities
Customers are responsible for providing accurate information when placing an order and for reviewing their order details before completing the purchase.
Customers should use and handle purchased bags appropriately and should not intentionally damage, alter, misuse, or excessively wear products that they intend to return.
Customers should contact us promptly if they experience an issue with an order, delivery, or product so that we have an opportunity to review the matter.
Website Use
Customers may use our website for lawful shopping and browsing purposes. You must not use the website in a way that may damage, disrupt, interfere with, or compromise the website, its systems, or its security.
You must not attempt to gain unauthorized access to website systems, accounts, customer information, or other restricted areas.
You must not use our website for fraudulent, unlawful, abusive, or otherwise unauthorized activities.
Website Content
The content displayed on raisal.shop, including product descriptions, photographs, text, graphics, and other materials, is provided for the purpose of operating and presenting our store.
We make reasonable efforts to keep website information accurate, but errors, omissions, technical issues, or temporary inaccuracies may occasionally occur. We may correct or update website content when necessary.
Third-Party Services
Our store uses third-party services that may be necessary to process payments, deliver orders, or operate certain website functions. These services may include PayPal, Stripe, and Evri.
Third-party services operate according to their own terms and policies. Where appropriate, customers should review the relevant third-party terms and privacy information.
Limitation of Responsibility
We are responsible for providing the services and products described on our website in accordance with applicable requirements. However, we cannot be responsible for delays or circumstances that are outside our reasonable control, including certain carrier delays, incorrect customer-provided information, technical interruptions, or other circumstances that we could not reasonably prevent.
Nothing in these Terms of Service is intended to remove or restrict any rights or protections that customers have under applicable law.
Privacy
Information collected through our website is handled according to our Privacy Policy. By using the website and providing information necessary to place and fulfil an order, customers acknowledge that their information may be processed as described in that policy.
Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, products, services, business practices, or applicable requirements.
When changes are made, the updated version will be published on this page with a revised Last Updated date. Customers are encouraged to review the terms periodically.
Contact Us
If you have any questions about these Terms of Service, an order, a product, shipping, returns, refunds, or any other matter relating to our store, please contact us:
Business Name: raisal.shop
Email: support@raisal.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom