Shipping Policy
Last Updated: August 17, 2026
At raisal.shop, we provide shipping information clearly so customers can understand how orders are processed, dispatched, and delivered. This policy applies to our Shoulder Bags and Top Handle Bags and explains our shipping destination, delivery costs, processing times, transit times, and what to do if a package is delayed.
Shipping Area
We currently ship within the United Kingdom only. We do not currently offer shipping to addresses outside the United Kingdom.
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please check your house or building number, street, city, and postcode before completing your purchase. An incorrect or incomplete address may cause a delivery delay or prevent successful delivery.
Shipping Cost
Shipping is free for all eligible orders delivered within the United Kingdom. There are no additional shipping charges added for standard delivery.
Shipping Carrier
Orders are shipped using Evri. Once an order has been dispatched, customers may receive available tracking information so they can follow the progress of their shipment.
Order Cut-Off Time
Our order cut-off time is 4:00 PM (GMT+1), Monday to Friday. Orders placed before 4:00 PM on a business day can enter our normal processing schedule.
Orders placed after 4:00 PM may be processed from the next business day. Orders placed on weekends or outside our regular business hours may also begin processing on the next applicable business day.
Processing Time
Our standard order processing time is 1–2 business days. Processing includes preparing the ordered bag, checking the order details, packaging the product, and preparing the parcel for dispatch.
Processing time is separate from the carrier’s transit time. This means the estimated delivery period includes both the time we need to prepare the order and the time required for transportation.
Transit Time
After dispatch, the estimated transit time is 3–4 business days with Evri. Transit time begins once the order has been dispatched and is in the carrier’s delivery network.
Actual transit time may vary due to carrier operations, delivery volumes, weekends, public holidays, address information, or circumstances that may affect transportation.
Estimated Delivery Time
The estimated total delivery time is 4–6 business days.
This estimate is based on 1–2 business days for order processing plus approximately 3–4 business days for carrier transit. The 4–6 business day timeframe is an estimate and is not a guaranteed delivery date.
Late or Delayed Packages
Although we provide an estimated delivery timeframe, occasional delays can occur during transportation. If your package has not arrived within the expected delivery period, please contact us at support@raisal.shop with your order details.
We will review the available order and tracking information and provide the appropriate information based on the status of the shipment. A package that is delayed is not necessarily considered lost, so we may need to review the carrier’s latest tracking information before determining the next step.
Packages Marked as Delivered
If tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery address and with other household members or anyone who may have accepted the package for you.
If you still cannot locate the parcel, contact us at support@raisal.shop with your order information. We will review the available delivery information and assist you with the next appropriate step.
Incorrect or Incomplete Address
Customers are responsible for entering the correct delivery address during checkout. If you notice an address error, contact us as soon as possible.
We can review whether an address change is possible while the order is still awaiting processing. Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
Damaged or Incorrect Products
If your Shoulder Bag or Top Handle Bag arrives damaged, defective, or different from the item you ordered, please contact us at support@raisal.shop as soon as possible.
Please provide clear photographs of the product and, where relevant, the packaging. Photos help us review the reported issue and determine the appropriate resolution.
If the issue was caused by an incorrect or damaged product being sent by us, the return process and return-label cost will be handled according to our Return & Refund Policy.
Order Cancellation
Customers can request cancellation within 1 day (24 hours) of placing an order by contacting support@raisal.shop.
Cancellation requests should be submitted as soon as possible. After the 24-hour period, an order may have entered processing or may already have been dispatched, and cancellation may no longer be possible.
If an order has already been processed or dispatched, customers should contact us to discuss the available options. Any return required after dispatch will be handled according to our Return & Refund Policy.
Contact Us
For questions about shipping, delivery, tracking, delayed packages, or an order, please contact us:
Business Name: raisal.shop
Email: support@raisal.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom