FAQ
Last Updated: August 17, 2026
What products does raisal.shop sell?
raisal.shop offers Shoulder Bags and Top Handle Bags in a range of available designs, colours, shapes, and styles. Product details, images, and other available information are provided on the individual product pages.
Where do you ship?
We currently ship within the United Kingdom only. We do not currently offer shipping outside the United Kingdom.
How much does shipping cost?
Shipping within the United Kingdom is free. There are no additional standard shipping charges added at checkout.
Which shipping carrier do you use?
Orders are shipped using Evri. Where tracking information is available, customers may receive tracking details for their shipment.
How long does delivery take?
The estimated total delivery time is 4–6 business days. This includes approximately 1–2 business days for order processing and 3–4 business days for carrier transit.
The delivery timeframe is an estimate and is not a guaranteed delivery date. Carrier delays and other circumstances may occasionally affect delivery.
What is your order cut-off time?
Our order cut-off time is 4:00 PM (GMT+1), Monday to Friday. Orders placed after 4:00 PM may begin processing on the next business day. Orders placed on weekends may also begin processing on the next applicable business day.
How long does order processing take?
Our standard processing time is 1–2 business days. This includes preparing the bag, checking the order details, packaging the product, and preparing it for dispatch.
What should I do if my package is late?
If your package has not arrived within the estimated 4–6 business day delivery period, contact us at support@raisal.shop with your order details. We will review the available order and tracking information and assist with the next appropriate step.
What if my tracking says the package was delivered but I cannot find it?
Please first check around your delivery address and with household members or anyone who may have accepted the package for you. If you still cannot locate it, contact us at support@raisal.shop with your order information so we can review the available delivery details.
Can I cancel my order?
Yes. You may request cancellation within 1 day (24 hours) of placing your order by contacting support@raisal.shop.
After the 24-hour period, the order may have entered processing or been dispatched, so cancellation may no longer be possible. If cancellation is no longer possible, you may be able to return the product after receiving it, subject to our Return & Refund Policy.
Do you accept returns?
Yes. We accept eligible returns for both defective and non-defective products within 18 days of receiving the product, subject to the conditions in our Return & Refund Policy.
How long do I have to request a return?
You have 18 days from the date you receive the product to contact us and request an eligible return.
Return requests should be submitted within this period by contacting support@raisal.shop.
What condition must a bag be in to qualify for a return?
The bag must meet the applicable return conditions. It should not have been intentionally damaged, altered, misused, or excessively worn after delivery.
For non-defective returns, the product should be returned in its original condition with any original packaging, tags, accessories, or other supplied items where applicable.
Returned products are inspected before an applicable refund is approved.
What if I receive a damaged or defective bag?
Contact us at support@raisal.shop as soon as possible and provide clear photographs showing the damage or defect. Where relevant, photographs of the packaging and shipping label may also be requested.
We will review the information and determine whether the issue qualifies under our return policy.
What if I receive the wrong bag?
If you receive an item that is different from what you ordered, contact us at support@raisal.shop and provide clear photographs of the product and relevant packaging where applicable.
If the incorrect product was sent by us, we will handle the applicable return process and cover the return-label cost.
Who pays the return shipping cost?
For an eligible non-defective return, the customer is responsible for the return-label cost.
If the return is required because we sent the wrong product or the product arrived damaged or defective, we will cover the applicable return-label cost.
Do you offer direct exchanges?
No. Direct exchanges are not accepted.
If you want a different bag, you can return the eligible original product according to our Return & Refund Policy and place a new order separately.
Is there a restocking fee?
No. We charge a $0 restocking fee on eligible returns.
How long does a refund take?
Once an eligible return has been received, reviewed, and approved, the refund is processed within 10 business days.
The time for the refund to appear in your account may vary depending on PayPal, Stripe, your bank, or another financial institution.
What if my refund is delayed?
If you have been informed that your refund has been processed but it has not appeared in your account within the expected timeframe, contact us at support@raisal.shop.
We can check the refund status and provide available transaction information. You should also check with your payment provider or financial institution because their processing time may vary.
Which payment methods do you accept?
We currently accept PayPal and Stripe.
Is payment required when placing an order?
Yes. Payment must be successfully completed before an order can proceed through our normal processing and fulfilment process.
How is my payment information handled?
Payments are processed through the applicable payment provider, such as PayPal or Stripe. Customers should not send complete card numbers, security codes, passwords, or other sensitive payment credentials to us by email or chat.
What should I do if I was charged incorrectly or more than once?
Contact us at support@raisal.shop with your order information and relevant payment details that can help us identify the transaction. For your security, do not send your full card number, security code, password, or other sensitive credentials.
How can I contact raisal.shop?
You can contact us through our 24/7 chat support or by email at support@raisal.shop.
Our regular business hours are Monday–Friday, 9:00 AM–5:00 PM (GMT+1).
What information should I provide when contacting customer support?
For an order-related enquiry, provide your order number and a clear description of your question or issue.
For damaged, defective, or incorrect products, please provide clear photographs of the product and, where relevant, the packaging and shipping label. This helps us review the issue and determine the appropriate next step.
Where is raisal.shop based?
Our business address is:
20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom
How can I contact you about privacy questions?
For questions about how we collect, use, or handle personal information, contact us at support@raisal.shop. Our Privacy Policy provides further information about the handling of personal information on our website.