Payment Policy
Last Updated: August 17, 2026
At raisal.shop, we provide secure and straightforward payment options for customers purchasing our Shoulder Bags and Top Handle Bags. This Payment Policy explains the payment methods we accept, when payment is taken, and how payment-related issues are handled.
Accepted Payment Methods
We currently accept payments through PayPal and Stripe. Customers can select an available payment option during checkout and complete the payment using the payment method supported by the selected payment provider.
Payment Processing
Payment is required when placing an order. An order can only proceed through our normal processing and fulfilment process after the required payment has been successfully completed.
Payment confirmation may be subject to verification by PayPal, Stripe, the customer’s bank, or the relevant financial institution. If a payment is declined, unsuccessful, or cannot be verified, the order may not be processed until the payment issue has been resolved.
Payment Information
Payment information is processed through the applicable payment provider. We do not ask customers to send card details, PayPal login information, passwords, or other sensitive payment credentials to us by email or chat.
Customers should only enter payment information through the appropriate secure payment process provided during checkout.
Payment Security
PayPal and Stripe process payments according to their own security and payment-processing procedures. Customers should ensure that the payment details entered during checkout are accurate and that they use a payment method they are authorized to use.
Payment Errors
If you believe you have been charged incorrectly, charged more than once, or your payment was completed but your order was not confirmed, please contact us at support@raisal.shop with your order information and relevant payment details that can help us identify the transaction.
For your security, please do not send passwords, full card numbers, card security codes, or PayPal account passwords by email or chat.
Refund
Where a refund is approved under our Return & Refund Policy, the refund will normally be processed to the original payment method used for the order, subject to the applicable payment provider’s procedures.
Our standard refund processing window is within 10 business days after an eligible return has been received, reviewed, and approved. The time required for the refunded amount to appear in the customer’s account may vary depending on PayPal, Stripe, the customer’s bank, or other financial institutions.
Order Cancellation and Payment
Customers may request cancellation within 1 day (24 hours) of placing an order by contacting support@raisal.shop. After the 24-hour period, the order may already have entered processing or been dispatched, so cancellation may no longer be possible.
If an order is successfully cancelled and a refund is applicable, the refund will be handled according to our Return & Refund Policy and the procedures of the original payment provider.
Contact Us
If you have any questions regarding payments, payment confirmation, refunds, or payment-related issues, please contact us:
Business Name: raisal.shop
Email: support@raisal.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom