Privacy Policy

Last Updated: August 17, 2026
At raisal.shop, we respect the privacy of our customers and visitors. This Privacy Policy explains what information we may collect when you use our website, place an order for a Shoulder Bag or Top Handle Bag, contact us, or otherwise interact with our store. It also explains how we use, protect, and handle personal information.

Information We Collect

When you place an order, contact us, request a return, or use certain features of our website, we may collect information necessary to provide our services. This may include your name, billing address, delivery address, email address, telephone number where provided, order information, and information you provide when contacting our customer support.
When you make a payment, payment-related information is handled through the payment provider used during checkout, such as PayPal or Stripe. We do not ask customers to send complete card numbers, security codes, passwords, or other sensitive payment credentials to us by email or chat.
We may also collect information about your interaction with our website, such as technical information, browser information, device information, IP address, and website usage information where this is collected through website technologies such as cookies or similar technologies.

How We Use Your Information

We may use the information we collect to process and fulfil orders, arrange delivery, provide customer support, respond to enquiries, process returns and refunds, communicate with customers about their orders, and maintain records relating to transactions.
We may also use information to help maintain the security and functionality of our website, identify technical problems, prevent fraudulent or unauthorized activity, and improve the way our store operates.
We only use personal information for purposes that are relevant to operating our store and providing services to customers.

Order and Delivery Information

When you place an order, we use the information necessary to fulfil that order, including delivery details, so that the purchased product can be prepared and delivered to the address provided at checkout.
Delivery information may need to be shared with relevant service providers involved in fulfilling the order, including our shipping carrier Evri, where necessary to complete delivery.

Payment Information

Payments on our website are processed through the available payment providers, including PayPal and Stripe.
Payment providers may collect and process payment information according to their own privacy policies and terms. Customers should review the privacy information provided by the relevant payment provider if they want to understand how that provider handles payment data.

Customer Support

If you contact us through email or chat support, we may collect the information you provide so that we can respond to your enquiry and maintain an appropriate record of the communication.
For return or product-related issues, you may provide photographs or other information showing a damaged, defective, or incorrect bag. We may use this information only as reasonably necessary to review the reported issue and handle the applicable return, refund, or customer-service request.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences, improve website performance, understand how visitors use the website, and support relevant website features.
Cookies may be placed by us or by service providers that support website functionality. Depending on the type of cookie and applicable requirements, you may have options to manage or restrict cookies through your browser or the relevant website controls.
Disabling certain cookies may affect the functionality of some parts of the website.

Sharing Personal Information

We may share personal information with service providers where it is reasonably necessary to operate our store and provide services. This may include payment providers such as PayPal and Stripe, shipping providers such as Evri, website or hosting providers, technical service providers, and other service providers that assist us with operating the website or fulfilling customer requests.
We do not share personal information simply for unrelated purposes. Information is shared only where reasonably necessary for the relevant business, transaction, service, legal, or security purpose.

Legal and Security Requirements

We may disclose personal information where we reasonably believe that disclosure is necessary to comply with applicable laws, regulations, legal processes, lawful requests, or to protect our rights, customers, website, or business.
We may also use or disclose information where necessary to investigate suspected fraud, unauthorized activity, security issues, or misuse of our services.

Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own account, device, and login information and should not share passwords or sensitive payment credentials with others.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, managing returns and refunds, maintaining appropriate business and transaction records, and meeting applicable legal or accounting requirements.
When information is no longer required for these purposes, it may be securely deleted or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights regarding your personal information. These may include requesting access to information we hold about you, requesting correction of inaccurate information, requesting deletion where applicable, or raising questions about how your information is handled.
If you would like to make a privacy-related request, please contact us using the details below. We may need to verify your identity before responding to certain requests in order to protect your information.

Children’s Privacy

Our website is intended for general customers and is not specifically directed toward children. We do not knowingly request or intentionally collect personal information from children where doing so is not permitted by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.

Third-Party Services

Our website may use third-party services to provide payment processing, shipping, website functionality, analytics, security, or other services necessary for operating the store. These third parties may process information according to their own privacy policies and applicable requirements.
We recommend reviewing the privacy policies of relevant third-party services when you use their services or interact with their features.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, business practices, legal requirements, or the way information is handled.
When changes are made, the updated version will be published on this page with a revised Last Updated date. Customers are encouraged to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Business Name: raisal.shop
Email: support@raisal.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom