Return & Refund Policy
Last Updated: August 17, 2026
At raisal.shop, we want customers to have clear information about returning Shoulder Bags and Top Handle Bags. This policy explains when a product can be returned, how to request a return, who is responsible for return shipping, how damaged or incorrect products are handled, and how refunds are processed.
Return Window
Customers may request a return within 18 days of receiving the product. The return request must be made within this 18-day period by contacting us at support@raisal.shop.
Returns can be requested for both defective and non-defective products, provided the product meets the applicable return conditions described in this policy.
Return Conditions
Returned bags must be in a condition that allows us to reasonably inspect the product and determine whether it meets the return requirements. The product should not have been intentionally damaged, altered, misused, or excessively worn after delivery.
For non-defective returns, the bag should be returned in its original condition, with any original packaging, tags, accessories, or other items that were supplied with the product where applicable.
We will inspect returned products before approving the applicable refund. This inspection is intended to determine the condition of the item and, where relevant, whether the reported issue is consistent with the reason provided for the return.
Defective or Damaged Products
If your bag arrives defective or damaged, please contact us as soon as possible at support@raisal.shop.
To help us review the issue, you must provide clear photographs of the product showing the reported damage or defect. Where relevant, photographs of the packaging and shipping label may also be requested.
We will review the information and determine whether the reported issue qualifies for a return under this policy. If the product was damaged before or during delivery or the wrong product was sent by us, we will handle the return according to the applicable return process and we will cover the return-label cost.
If a product was received in an acceptable condition but is subsequently damaged through misuse, improper handling, alteration, excessive wear, or other customer-caused damage, the issue may not qualify as a defective-product return.
Non-Defective Returns
We also accept eligible returns for non-defective products within the 18-day return window.
For a non-defective return, the customer is responsible for the return-label cost. The product must meet the return conditions stated in this policy.
Examples of reasons that may fall under a non-defective return include a change of mind or deciding that the product is no longer wanted. The product must still be returned in the required condition for the return to be reviewed.
Product Condition After Return
When a returned bag reaches us, we will inspect its condition. If the product is returned in a condition that differs materially from the condition in which it was supplied, we may need to review whether the return meets the requirements of this policy.
For example, if a bag was supplied in an acceptable condition and is returned damaged, heavily worn, altered, or otherwise affected by customer handling, the return may not qualify under the applicable return conditions.
This inspection is intended to provide a fair and transparent review of the returned product rather than automatically rejecting a return based only on minor packaging or handling differences.
Return Shipping Cost
For an eligible non-defective return, the customer is responsible for the return-label cost.
If the return is required because we sent the wrong product or the product arrived damaged or defective, we will cover the applicable return-label cost.
Customers should contact us before sending a product back so that we can provide the appropriate return instructions.
Direct Exchange
Direct exchanges are not accepted. If you want a different product, you may return the eligible original product according to this policy and, once the applicable return process has been completed, place a new order separately.
Restocking Fee
We charge $0 restocking fee on eligible returns. No separate restocking fee will be deducted from an approved refund.
How to Request a Return
To request a return, contact support@raisal.shop within 18 days of receiving your order.
Please include your order details and clearly explain the reason for the return. If the return concerns a defective, damaged, or incorrect product, include clear photographs showing the issue. We may request additional information or photographs if necessary to properly review the reported problem.
Please do not send a product back before contacting us and receiving return instructions, as this can help ensure that the return is handled correctly.
Return Review
After the returned product is received, we will review its condition and the reason for the return. For defective, damaged, or incorrect products, the information and photographs provided with the return request may also be considered as part of the review.
Approval of a refund depends on the product meeting the applicable return conditions. The return process is intended to provide a clear and fair review rather than automatically approving every returned item.
Refund Processing
Once an eligible return has been reviewed and approved, the applicable refund will be processed to the original payment method used for the order, subject to the payment provider’s processing procedures.
Our refund processing window is within 10 business days after the applicable return has been received, reviewed, and approved.
The time for the refunded amount to appear in the customer’s account may also depend on the payment provider or financial institution. Therefore, the date the refund is processed by us and the date the funds appear in the customer’s account may not be the same.
Late or Delayed Refund
If you have been informed that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please contact us at support@raisal.shop.
We can confirm the refund status and provide the available transaction information. Customers should also check with their payment provider or financial institution, as processing times after a refund has been issued can vary.
A delayed appearance of funds does not necessarily mean that the refund has not been processed.
Order Cancellation
Customers may request cancellation within 1 day (24 hours) of placing the order by contacting support@raisal.shop.
After the 24-hour cancellation period, an order may have entered processing or been dispatched, and cancellation may no longer be possible. If cancellation is no longer possible, the customer may use the applicable return process after receiving the product, subject to the conditions and timeframe in this policy.
Contact Us
For questions about returns, damaged or defective bags, incorrect products, refunds, or return instructions, please contact us:
Business Name: raisal.shop
Email: support@raisal.shop
Chat Support: 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 20 Cawflands, Durdar Carlisle CA2 4UH, United Kingdom